The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It by Christine Pearson


My rating: 3 of 5 stars

Our Managers' group read this for Q4 at the suggestion of our HR Director.A quick summary is that not following the Golden Rule actually costs businesses a lot of money. Filled with lots of examples and some scary numbers from a corporate perspective, this could be a wake up call for managers everywhere.

Our group took a survey of how severe they feel certain incivilities are then how prevalent we thought the behaviors were in our company. The good thing is we didn't think things like sexual harassment and threatening weren't considered prevalent. However, we did feel that things like interrupting people, having sidebar conversations in meetings and micro-managing are prevalent. To that end, we're putting together a suggested code of conduct that our team may adopt for 2010.

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